About Us

Staff Bios

Commitment To Service

Our salon is dedicated to service and value. All of our licensed specialists sincerely enjoy what we do and it is reflected in the loyalty of our clients. We promise individual attention and great value for all of our customers. We offer FREE Wifi service to all of our valued patrons.

Appointments

Please arrive 10 minutes prior to your appointment. We schedule appointments according to our specialists’ availability and specialty.If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. We require a 24 hour notice if you must cancel your appointment. If cancellation is made less than 24 hours prior to scheduled service, we will charge 50% of fee for that service.

Service Guarantee

Salon Shear Genius is a team environment, and our customer satisfaction is our number one guarantee. We want to ensure that you walk out our door happy – it will stay that way.  If for any reason you are unhappy with the service(s) (ex. Cut or Color) that were provided, or just simply needed a quick fix, we would like to have an opportunity to have you come back into the salon to have the services corrected complimentary.
 

  • Clients are welcome to come in with their original stylist for the correction.

  • If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected.  When returning for a correction service, please contact SSG no later than seven (7) days of original service date.  We will honor the complimentary correction service within fourteen (14) days of original service date.  After the fourteen (14) days of the original service date, the service becomes void.  

  • Please note that the correction guarantee does not apply if the client decides to completely change the original look given from their last service of dispute.

  • SSG does not issue refunds on salon services.  We will ONLY provide salon credit for refunds.  

 
If you are ever dissatisfied with your retail purchase, you may bring back your product (unused and in original packaging) for an exchange, or store credit no later than fourteen (14) days of purchase date.  Proof of purchase will need to accompany any exchanges and/or Salon Credit to be given.  

 

Gratuities

Gratuities are not included in the price of your service and at your discretion, they are greatly appreciated. We apologize for the inconvenience; however gratuity cannot be applied to credit cards.

Gift Certificates

Gift certificates are available at the front desk. (Non-refundable)

Proud Members

We are proud to say we are members of Locks of Love, Western Chester County Chamber of Commerce, and Coatesville Christmas Parade

 

 

Salon Hours
 
Tuesday.........................................9:00 am - 5:00 pm
Wednesday - Friday.....................9:00 am - 8:00 pm
Saturday & Sunday...................... 9:00 am - 4:00 pm
 
 Walk-Ins Welcome